Shipping Policy

Effective date: July 18, 2026

This Shipping Policy applies to orders placed directly through the official Lumi Beauty website.

Order Processing

Orders are normally processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During periods of high demand, product launches, promotions, or holidays, processing may take slightly longer. We will notify you if a significant delay affects your order.

Estimated Delivery Times

Estimated delivery typically takes 7–10 business days after dispatch, depending on the destination, carrier availability, customs processing, and the product ordered.

Delivery dates are estimates and are not guaranteed unless expressly stated during checkout.

We will make reasonable efforts to deliver your order within the estimated timeframe.

Shipping Costs

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Where free shipping is available, it will be shown on the product page or during checkout.

Customers will not be charged any undisclosed shipping fee after completing an order.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing a tracking number or tracking link.

Tracking information may take a few business days to update after the carrier receives the parcel.

Incorrect Shipping Information

Please review your shipping address carefully before placing an order.

Contact info@trylumibeauty.com as soon as possible if you notice an error. We will make reasonable efforts to update the address, but changes may not be possible after the order has been processed or dispatched.

If a parcel is returned because the address provided was incomplete or incorrect, we will contact you to arrange reshipment or a refund, subject to any reasonable shipping costs permitted by applicable law.

Delayed Orders

Occasional delays may occur because of weather, customs inspections, carrier disruptions, public holidays, high order volumes, or other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us so we can investigate with the carrier and provide an appropriate update or remedy.

Lost or Damaged Parcels

Please contact us promptly if your parcel:

• appears to be lost;

• arrives damaged;

• contains a damaged product; or

• does not match your order.

Email info@trylumibeauty.com with your order number and, where reasonably possible, photographs of the parcel and product.

We will investigate the issue and provide an appropriate remedy, which may include a replacement or refund, depending on the circumstances and applicable law.

Customers are not required to resolve carrier claims independently where Lumi Beauty remains legally responsible for delivery.

Customs, Duties, and Taxes

International orders may be subject to import duties, customs charges, or local taxes.

Any such charges will be handled as disclosed during checkout and in accordance with applicable law.

Where charges are not collected at checkout, the customer may be responsible for paying them directly to the relevant authority or carrier.

Contact Us

For questions about processing, delivery, or tracking, contact:

Lumi Beauty / APEX CMC LLC
3140 W. Main Street
Riverton, Wyoming 82501
United States

EIN: 41-2433118
Email: info@trylumibeauty.com